Ford Credit Europe (FCE Bank), the UK-based finance arm of Ford, has earmarked £61 million to cover potential compensation linked to mis-sold car finance agreements. The move comes amid mounting pressure on lenders over historic commission arrangements that may have left customers unknowingly paying more than they should.
Could You Be Affected?
If you financed a car through Ford Credit Europe, whether via a Personal Contract Purchase (PCP) or Hire Purchase (HP), between April 2007 and January 2021, and weren’t told that the dealer was earning commission based on the interest rate you were charged, you could be owed money.
This isn’t a minor issue. FCE Bank currently serves around 436,000 retail customers across the UK, France, Italy, and Spain, with the United Kingdom making up a significant slice of that number. While not every agreement involved mis-selling, the scope of this scandal suggests that a substantial number of British drivers could be eligible to claim.
What to Do Now
1. Review your documents
Dig out your original paperwork. If your agreement was arranged via a Ford dealership and financed by Ford Credit Europe, and there’s no mention of a dealer commission, you may have a case.
2. Use a claims tool
Use our simple tool to check your eligibility and submit a complaint. It’s quick, straightforward, and free to start.
3. Don’t delay
Thanks to the Financial Conduct Authority (FCA), Ford Credit Europe and other lenders have until December 2025 to respond to complaints. That gives you breathing room, but it’s still wise to act sooner rather than later, especially if you’re unsure whether your agreement qualifies.
Fiesta, Focus, or Ford SUV—no matter what you drove off in, there’s a real possibility you were charged more than necessary. If so, now’s the time to put it right.
What’s Next?
The Supreme Court is currently reviewing a key ruling that could set the tone for how these complaints are handled across the industry. Once the decision is in, the FCA is expected to announce whether a formal redress scheme will be rolled out, potentially speeding up the process for consumers.
In the meantime, taking the first step with your own complaint could mean you’re already ahead of the curve.
